If you're experiencing difficulty uploading your brand logo or favicon to your website, it could be due to a few different factors. Your images need to meet specific criteria concerning both the file size and the format. In this article, we'll discuss these criteria and explain how to resolve common problems.

Brand Logo

Your brand logo is an integral part of your business's identity. It represents your business across various platforms and media. To ensure the logo displays appropriately across all devices, there are specific guidelines you should follow:

1. Size: The optimal size for your brand logo is 1536 x 512 pixels. This size ensures a clear, crisp display without any pixelation, regardless of the device or platform used to view it.

2. Format: Your logo should be in either PNG or JPEG format. These formats are widely supported and provide high-quality images.

If you're unable to upload your logo, check the size and format of the image. If the image's size exceeds the recommended dimensions or if it's in an unsupported format, you may face issues during the upload.

Favicon

A favicon, short for favorite icon, is a small icon that appears on the tabs of web browsers when visitors browse your website. It plays a crucial role in enhancing user experience and promoting brand recognition.

1. Size: For your favicon, the optimal size is 48 x 48 pixels. At this size, the image remains clear and easily recognizable even though it's scaled down to fit in a browser tab.

2. Format: Favicons should be uploaded in either PNG or ICO format. These formats maintain image quality even at small sizes.

Troubleshooting Steps

If you've verified the size and format of your images and are still unable to upload, try the following steps:

1. Check Your Internet Connection: A stable internet connection is essential for uploading files. If your internet connection is unstable or slow, it could interrupt the upload process.

2. Clear Browser Cache: Sometimes, browser cache or cookies can cause issues with uploads. Clear your browser's cache and cookies and then try the upload again.

3. Try a Different Browser or Device: Occasionally, specific browsers or devices may have issues that prevent successful uploads. Try using a different browser or device to see if the problem persists.